Terms & Conditions

To ensure that I provide the best and safest treatment experience, I ask my clients to observe and respect terms and conditions. I’m happy to discuss any of the below points, should you have any specific queries. To maintain a calm and tranquil environment during treatments, I ask that mobile phones are turned off or silenced when inside the treatment room and to refrain from bringing children into the clinic.

Cancellation Policy

I understand that sometimes life gets in the way and cancellations can be unavoidable from time to time. I ask that clients provide me with a minimum of 48 -hours’ notice to cancel an appointment, in which case I would be happy to simply reschedule the appointment time or refund any deposit made for permanent cancellations. Unfortunately, clients who decline to inform me of their cancellations or do so within this 48-hour period will be charged the following fees:

• Full cost of any Treatment

As a business focusing on support and fantastic experiences, I ask all of our clients to be considerate of one another. Clients over 15 minutes late for their appointment will miss their slot and charged a fee as per above policy.

I reserve the right to change the nature of any treatments, course or package. A patch test must be carried out at least 48 hours prior to your treatment. Anyone who has not had a treatment within the last six months must have a repeat patch test before their treatment.

Online Booking Terms & Conditions

PATCH TESTS
Patch tests are crucial to some of the treatments. When you make a booking, you will be informed if you require a patch test, which must be done at least 48 hours prior to your treatment. If you refuse a patch test you must sign a patch test waiver form.

MY RIGHT TO CANCEL
When incidents occur outside of my control and I need to cancel or alter appointments, I will always endeavour to contact you as soon as possible by phone.

 

GIFT VOUCHERS
I offer treatment gift vouchers for clients and for  wanting to surprise friends and family with a unique treatment. These gift vouchers may be redeemed up to 12 months from the date of issue; they will then become invalid. Unfortunately, I’m not able to remind clients of their expiry dates. Therefore, I ask that you make a note of the expiry date to avoid any disappointment.

Refunds & Exchanges

To receive a refund on your treatment deposit, please ensure you cancel your appointment well outside the 48-hour timeframe.

I ask my clients to respectfully observe these terms and conditions to maintain a positive, healthy and happy relationship. My priority are my clients and the exemplary experience I aim to provide and these simple guidelines allow me to remain focused on you.